Boost: Installation and Troubleshooting

Installation and Troubleshooting

System Requirements

Installation Instructions

Installation Troubleshooting

System Requirements

Boost is compatible with Microsoft Office 2013, 2010 and 2007 (including both 32-bit and 64-bit versions) on Windows 7, 8, Vista or XP.

Boost for Excel 2010/2007 requires .NET Framework 4.0 or higher, while Boost for Excel 2013 requires .NET Framework 4.5 or higher. If you do not have an up-to-date version of .NET Framework, you may be prompted to install .NET upon installation of Boost.

Installation Instructions

Installing the Boost Free Trial

Upon submitting your order, you will be directed to a download page on which you will be able to download the Free Trial:

Make sure Excel is closed. Download the .exe file and follow the steps in the installer. The next time you launch Excel, you will see the Boost ribbon in Excel:

You can immediately get started (we recommend you watch a short video highlighting Boost’s most popular commands).

Transitioning from the Boost Free Trial to the Full Version

Once you reach the end of your 30 day Free Trial, you will be prompted to enter an Order ID in order to continue using Boost.  To get an Order ID, click the “Purchase Boost” link on the activation form to purchase the Full Version of Boost:

Upon submitting your order for the Full Version of Boost, you will be directed to a download page. Download the .exe file and follow the steps in the installer, which will automatically uninstall the free-trial version and place the Full Version on your machine. An Order ID will be delivered to you in an automatic email titled ‘Thank You for Your Order,’ sent from 202013@mcssl.com. Locate the Order ID contained in this email (be careful not to use the Order ID from the Free Trial, as this will not work):

Note: Sometimes this email ends up in SPAM so make sure that you check your junk folder. Since you can download Boost on up to 3 machines, please save this email for future use.

Return to Excel and input the Order ID in the activation form and click “Activate Boost.”

Installing the Full Version of Boost without having installed the Free Trial

Upon submitting your order for the Full Version, you will be directed to a download page. Close Excel and download the Boost add-in.

Then next time you open up Excel, you will be prompted to enter an Order ID. The Order ID is located in an email you received after placing your order. The e-mail is sent from 202013@mcssl.com and is titled ‘Thank You for Your Order’:

Note: Sometimes this e-mail ends up in SPAM, so make sure that you check your junk folder. Since you can download Boost on up to 3 machines, please save this email for future use.

Downloading Boost to additional PCs

You can install Boost on up to 3 PCs. Upon purchasing Boost, you will be sent an email containing a link to the download page.

The email is titled ‘Downloading your digital product.’ and is sent from 202013@mcssl.com. Sometimes this e-mail ends up in SPAM, so make sure that you check your junk folder. Since you can download Boost on up to 3 machines, please save this email for future use.

You will need to complete the activation process for each PC. After downloading Boost, you will be prompted to enter an Order ID. The Order ID is located in an email you received after placing your order. The e-mail is sent from 202013@mcssl.com and is titled ‘Thank You for Your Order.’ Locate the Order ID contained in this email (if you are transitioning from a free trial to a full version, be careful not to use the Order ID from the free trial, as this will not work):

Note: Sometimes this e-mail ends up in SPAM, so make sure that you check your junk folder. Since you can download Boost on up to 3 machines, please save this email for future use.

Installation Troubleshooting

I can’t download Boost. Nothing happens when I click the Boost download link.

When you use a browser like Chrome or IE or Firefox to download Boost, you are usually asked where you’d like to store the file. If you don’t specify a location, the browser will download the file into a default folder.

If you are not asked where to store the file, your browser will most likely save the file in the Downloads folder, which is located under your User Name in the Users folder on the drive where Windows is installed (for example C:usersyour namedownloads). If you still cannot locate the downloaded file, please read through the instructions below on how to locate a downloaded file:

Finding a file you have downloaded using:

If you are still not able to access the download, it’s possible that your computer’s anti-virus software is blocking the download. To troubleshooting this, proceed to the next question.

My anti-virus software is blocking the Boost download.

The easiest way to avoid this problem is to temporarily deactivate anti-virus protection.  Most anti-virus programs enable users to manually do this in settings section.

Alternatively, you will need to tell the anti-virus that Boost is safe. Depending on your anti-virus software and settings, you may not be presented with this option during the Boost download process and will have to manually change this setting in your antivirus software settings section.

I purchased Boost, but I can’t find the Order ID required to activate it.

The Order ID is contained in an automatic email you receive after placing your order titled ‘Thank You for Your Order,’ sent from 202013@mcssl.com. Locate the Order ID contained in this email (if you are transitioning from a free trial to a full version, be careful not to use the Order ID from the free trial, as this will not work):

Note: Sometimes this email ends up in SPAM so make sure that you check your junk folder. Since you can download Boost on up to 3 machines, please save this email for future use.

I inputted my Order ID in the activation form, but it’s telling me the Order ID is wrong.

First, ensure you are inputting the correct Order ID. If you are transitioning from a Free Trial to the Full Version, be sure not to use the Order ID from the Free Trial, as this will not work.

If you are still unable to activate Boost, follow the instructions on the Boost activation form:

Boost for Excel 2007 installs successfully, but the add-in does not appear when I open Excel.

You will need to install the 2007 Office system hotfix package at http://support.microsoft.com/kb/976477.

How do I temporarily remove Boost from Excel (as opposed to an outright uninstall)?

Please see the instructions at http://office.microsoft.com/en-us/excel-help/load-or-unload-add-in-programs-HP010096834.aspx.

How do I permanently uninstall Boost?

Boost uninstalls similarly to most programs. Open the Windows Control Panel and select “Programs,” locate Boost, and proceed through the uninstall wizard.