Troubleshooting

Installation

Add-in Configuration

Known issues

Uninstall

Installation

I can’t download Boost. Nothing happens when I click the Boost download link.

  • When you use a browser like Chrome or IE or Firefox to download Boost, you are usually asked where you’d like to store the file. If you don’t specify a location, the browser will download the file into a default folder
  • If you are not asked where to store the file, your browser will most likely save the file in the Downloads folder, which is located under your User Name in the Users folder on the drive where Windows is installed (for example C\users\your name\downloads)
  • If you still cannot locate the downloaded file, please read through the instructions below on how to locate a downloaded file:
  • If you are still not able to access the download, it’s possible that your computer’s anti-virus software is blocking the download

My anti-virus software is blocking the Boost download

  • The easiest way to avoid this problem is to temporarily deactivate anti-virus protection.  Most anti-virus programs enable users to manually do this in settings section
  • Alternatively, you will need to tell the anti-virus that Boost is safe. Depending on your anti-virus software and settings, you may not be presented with this option during the Boost download process and will have to manually change this setting in your antivirus software settings section.

When Downloading Boost, I receive a message “signature is invalid”

  • The latest Security Patch to Internet Explorer may say the signature is invalid.  You can overcome this by doing the following:
    • Open Internet Explorer browser from the Desktop
    • From the menu bar select Tools. Then select Internet Options
    • In the Internet Options window, select Advanced tab.
    • Scroll down and un-check the Allow software to run or install even if the signature is invalid
    • Click OK to save the settings. Then close the Internet Options window.

I purchased Boost, but I can’t find the Order ID required to activate it

  • The Order ID is contained in an automatic email you receive after placing your order. More information can be found here.
  • Note: Sometimes this email ends up in SPAM so make sure that you check your junk folder.

I’ve entered my Order ID in the activation form, but it’s telling me the Order ID is wrong

  • First, ensure you are entering the correct Order ID. If you are transitioning from a Free Trial to the Full Version, be sure not to use the Order ID from the Free Trial, as this will not work.
  • If you are still unable to activate Boost, follow the instructions on the Boost activation form:
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Add-in Configuration

In some cases, following Boost installation, an error message will be received when opening Excel, specifying that there is an error with the boost add-in, or that the add-in does not appear. In those cases, use the following:

Boost for Excel 2007 installs successfully, but the add-in does not appear when I open Excel

You will need to install the 2007 Office system hotfix package at http://support.microsoft.com/kb/976477.

Excel Add-in configuration

  1. From the Excel Options menu -> Add-ins, from the Manage drop down, select ‘Excel Add-ins’, and then click Go…troubleshooting2
  2. Click the Browse… button on the Add-ins window:troubleshooting3
  3. The Browse window will open.
    1. For latest Boost version 4.9.9.0, go to: C:\Users\XXX\Documents\WSPAnalytics\Boost
    2. For Boost versions older than 4.9.9.0, go to: C:\Program Files (x86)\WSPAnalytics\Boost
  4. Select the boost Excel Add-in file, and click open. Boost will now be added to the Add-ins available list on the Add-ins window.
  5. Select Boost, and click OK.
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COM Add-in configuration

  1. From the Excel Options menu -> Add-ins, from the Manage drop down, select ‘COM Add-ins’, and then click Go…troubleshooting6
  2. Select Boost from the Add-ins available list, and click OK.
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Disabled Add-ins

  1. From the Excel Options menu -> Add-ins, from the Manage drop down, select ‘Disabled Items’, and then click Go…troubleshooting8
  2. In case Boost appears in the Disables items list, mark it, and choose Enable. Note that Excel will need to be restarted for this action to take effect.troubleshooting9

Boost Program Repair

  1. Close Excel.
  2. Go to ‘Control Panel’ in your computer -> Programs -> Programs and Features.
  3. In the list of programs, stand on Boost
  4. Select Repair from the upper bar.
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Boost Program Re-Install

  1. Close Excel.
  2. Go to ‘Control Panel’ in your computer -> Programs -> Programs and Features.
  3. In the list of programs, stand on Boost.
  4. Select Uninstall from the upper bar.
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  5. Re-install Boost from the installation link you have received.

Known issues

Please find below a list of Boost Known issues, that can affect the user’s experience.

Issue # Description Status
290901 ‘Capture paintbrush style’ (Ctrl+Alt+C) & ‘Apply paintbrush style’ (Ctrl + Alt + V) are not working Open
290902 When a shortcut is applied to an empty cell, it can cause Excel to get stuck. Open
290903 When opening the ‘SEC Filings wizard’,  a web browser error message pops up, reporting a file can not be found. Once approved, the wizard window opens, and continue to work as expected. Open

Uninstall

How do I temporarily remove Boost from Excel (as opposed to an outright uninstall)?

How do I permanently uninstall Boost?

  • Boost uninstalls similarly to most programs. Open the Windows Control Panel and select “Programs,” locate Boost, and proceed through the uninstall wizard (instructions can be found here. Note not to perform the last step of re-installing).